We provide a free technical support period that typically lasts between 30 and 90 days after the website launch, depending on the project size and scope. This period ensures the website performs smoothly and remains stable during its initial phase.

During the free support phase, we cover:

• Bug Fixing: Resolving any issues or glitches that appear after launch.
• Minor Updates: Adjusting text, images, or UI elements based on client feedback.
• Performance Monitoring: Checking website speed and server stability.
• Consultation Support: Assisting clients in managing content or using the admin panel.

Once the free support period ends, clients can continue with our monthly or annual maintenance plans for ongoing updates and technical care.

We provide multiple easy and direct support channels so you can reach us anytime an issue occurs. Our goal is to respond quickly and resolve problems efficiently while keeping communication simple and transparent.

You can contact us through:

• Support Ticket System: The best way to report issues and track resolutions efficiently.
• Email Support: Send us an email during business hours for direct assistance.
• Live Chat: Available on our website during working hours for instant support.
• Phone or WhatsApp: For urgent matters or critical technical issues.

Every request is handled based on priority to ensure fast and reliable technical support for your website.

Our technical support service covers more than just bug fixing — it also includes basic content updates depending on your selected plan. We understand that many clients occasionally need help modifying text, images, or banners.

Technical support typically includes:

• Technical Fixes: Resolving software or layout issues.
• Content Updates: Adding or editing text, images, and minor design elements.
• Minor Design Adjustments: Adjusting colors, spacing, or layout consistency.
• Performance Checks: Ensuring optimal speed and cross-device compatibility.

Larger updates — such as redesigning pages or adding new features — are handled under our paid development or maintenance packages.

We handle unexpected issues and website downtime with maximum urgency and professionalism. We understand that every minute of downtime can affect your business, reputation, and user trust — which is why we have a dedicated emergency response system in place.

Our incident management process includes:

• Instant Detection: Automated monitoring tools alert us immediately if the website goes offline or encounters an error.
• Root Cause Analysis: Our team investigates logs and server configurations to identify the exact cause of the issue.
• Rapid Recovery: We restore the site quickly using backups or failover systems to minimize downtime.
• Prevention Measures: After resolution, we apply long-term fixes to prevent recurrence.

For clients on premium maintenance plans, we provide 24/7 emergency technical support to ensure maximum uptime and business continuity.

Yes, we carry out regular updates for all website systems and plugins to maintain optimal performance and security. Keeping your website up to date prevents vulnerabilities and ensures compatibility with modern browsers and devices.

Our update process includes:

• CMS Updates: Applying the latest versions of platforms like WordPress, Laravel, or custom frameworks.
• Plugin and Theme Updates: Keeping all extensions and templates current to avoid conflicts or errors.
• Post-Update Testing: Verifying that the site functions perfectly after each update.
• Security Patching: Installing critical security updates immediately upon release.

We follow a “safe update” policy — meaning all updates are tested in a staging environment before applying them to your live website to avoid any downtime.

The main difference between preventive maintenance and corrective maintenance lies in timing and purpose. Preventive maintenance is proactive — it prevents issues before they happen — while corrective maintenance is reactive, addressing problems after they occur.

Here’s the distinction in detail:

• Preventive Maintenance: Involves regular monitoring, software updates, database optimization, and performance reviews to keep the website stable and healthy.
• Corrective Maintenance: Focuses on fixing issues after they arise — such as resolving bugs, downtime, or layout errors.

Our maintenance plans combine both approaches to ensure your site benefits from continuous prevention and rapid correction whenever needed.

Yes, absolutely! You can request design enhancements or new features during your maintenance period. Our flexible maintenance plans allow your website to evolve continuously without the need for a complete rebuild.

Common update examples include:

• UI/UX Improvements: Refreshing the layout, colors, or overall design style.
• Adding New Sections: Such as a blog, portfolio, or interactive page.
• Feature Expansion: Integrating marketing tools, booking systems, or payment gateways.
• Performance Optimization: Enhancing speed, mobile responsiveness, and SEO readiness.

All updates are implemented carefully without affecting your live website’s performance. The result is a continuously evolving digital presence that grows alongside your business.

Before applying any updates, we follow a carefully planned process to maintain website security and stability. Uncontrolled updates can sometimes cause errors or conflicts, so we handle each change with precision and caution.

Our update workflow includes:

• Initial Analysis: Reviewing which components need updates and their potential impact.
• Full Backup Creation: Ensuring a restore point is available in case of any issues.
• Staging Environment Testing: Applying updates in a test environment before pushing them live.
• Post-Update Review: Verifying functionality, layout, and speed to ensure everything works perfectly.
• Safe Deployment: Rolling out the update on the live site only after all tests are passed.

This structured approach guarantees secure, error-free updates without interrupting your users’ experience.